Customer Satisfaction Policy

Our talented staff inspects every order for quality and craftsmanship, but on rare occasions an issue may escape our notice.

If you are not happy with your print products, please let us know. Here at AdoramaPix we’re dedicated to customer service and we want the chance to make things right.

You should contact customer service within 30 days of receiving your order by emailing with:

  1. Your name
  2. A detailed description of the problem
  3. Your order number
  4. Some pictures of the issue
  5. Including these things will help us to resolve things quickly.

If your print product has a defect, we will fix or replace it at our expense. If you return your product, we will issue you a credit for its full value. Products can be returned to:

370 19th St, Brooklyn, NY
11215, United States

Please understand that AdoramaPix is not responsible for customer errors such as spelling or grammatical mistakes, quality issues with the original images, or ordering errors. Please review your orders carefully before placing them.