Frequently Asked Questions

GENERAL QUESTIONS

  1. What payment methods do you accept?
  2. How can I apply credit to my order?
  3. How do I apply a coupon code to my order?
  4. What are your shipping options?
  5. Do you ship internationally?
  6. How can I upload my photos?

PRINTS

  1. What are the sizes of wallets?
  2. What are the paper choices for prints?
  3. Do your offer archival paper?
  4. What does “Digital C Print” mean?
  5. How thick are the borders on photo prints?
  6. What does “letterbox” mean?
  7. Can I add copyright, file name, and date taken on the back of the print?
  8. What is photo mounting?
  9. Do you offer ICC profile?

PHOTO BOOKS

  1. What is the difference between a page and a spread?
  2. What is the maximum page count for Photo Books?
  3. Do you offer layflat books?
  4. What is the weight of Photo Book Pages?
  5. What is the purpose of end pages?
  6. What is the Trim/Safe area?
  7. How do I copy a Photo Book into another size?
  8. Can I edit my book after it has been ordered?
  9. How do I share my book or download a PDF?

PREMIUM ALBUMS

  1. What is the difference between Photo Books & Premium Albums?
  2. Premium Album Page Thickness: Thick vs. Extra Thick
  3. What is the maximum page count for Premium Albums?
  4. What are rounded corners?
  5. What is edge gilding?
  6. What sizes are the Metal Album Covers?

METAL PRINTS

  1. What are Metal Prints?
  2. What are the difference finishes of metal?
  3. Do you offer mounting options for Metal Prints?
  4. Are Metal Prints archival?
  5. Do you do custom sized metal prints?

WOOD PRINTS

  1. What are wood prints?
  2. Are Wood Prints archival?

CANVAS PRINTS

  1. Are Canvas Prints Archival?
  2. What are the different wrapping options?